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Returns

 

If for any reason you are not completely satisfied with the products purchased from MOIRA Cosmetics online, you may submit your returns within 14 days of receiving your order.

  • Refunds are only allowed on UNOPENED products purchased through moirabeauty.com
  • OPENED products are only eligible for store credit, refund not applicable.
  • We are not able to accept exchanges of products at this time. 
  • Original shipping & handling fees are nonrefundable.
  • Please note we do not provide return labels. 

 

FOLLOW THESE EASY STEPS:

  • 1. Contact us help@moirabeauty.com
  • Please be sure to let us know in your email:

    • Order Number
    • Which item you would like to return.
    • The reason for your return.

    2. Print your invoice

    Print a copy of your invoice to include in your shipment


    3. Pack and ship

    The shipping cost on returned items is at the customer's expense. 

    Please send all returns to the attention of:

    MOIRA Cosmetics
    ATTN: Returns Department
    6316 Chalet Dr.
    Commerce, CA 90040

    Once received, returns are processed within 7-10 business days. As soon as we process your return, we will send you a confirmation email that refund was issued. The time to post a credit to your account may vary and is determined by the issuing bank. Please contact your issuing bank for details.

     

    WHAT IS NOT ELIGIBLE FOR RETURN? 

    There are some return we do not accept.

    • Overly used products
    • Products purchased outside of our 14-day return window 
    • Free gift or promotional items

    If your return comes back with any of these ineligible items, we won’t be able to issue a refund or store credit. 


    If you received a free gift with purchase and you are returning your order, you must include the free gift in your return if it no longer qualifies. If the gift is not received with your return items, this will delay the processing time. 



    LOST/STOLEN PACKAGE

    If your package has not arrived, please allow 3-5 business days from the date of delivery. For trackings that say “Delivered” on USPS/UPS and it has not being delivered, please contact your local postal/UPS office for package status. 


    To file a claim for lost/or stolen package, please visit

    USPS ONLINE

    UPS ONLINE

    MORIA will provide and assist you with the required information needed to complete the claim, but it is the customer’s responsibility to file the claim with USPS.


    MISSING, WRONG, AND/OR DAMAGED ITEMS?

    All missing, wrong or damaged items must be reported to us within 7 days of receiving your package. Please email us at help@moirabeauty.com and provide your order number along with a photo of what you received.  


    RETURNING PRODUCTS THAT ARE PURCHASED AT A STORE

    If you purchased MOIRA items from a retail partner, please contact the retailer directly. 


    ORDER CANCELLATION

    • You may cancel your order as long as your order is still in process.
    • Once your order has been shipped, you cannot cancel your order.
    • Please allow 5 business days to process the order cancellation.

    ANY QUESTIONS?

    Please contact at help@moirabeauty.com or call 562-319-8500 Monday - Friday 9:00 am to 5:30 pm PST